The site milinane.com is the property of the SARL Milinane with a share capital of 25 000 €, whose head office is located at 1400, Chemin des litigants, in Aix-en-Provence – France, registered in the RCS of Aix-en-Provence under Number 827 547 126, VAT No. Intra-Community FR 13 827547126, in its entirety, together with all the related rights.
The general terms and conditions of sale below govern the contractual relations between the SARL MILINANE via its website milinane.com and its client.
Scope of application:
They apply to all orders placed with the SARL MILINANE for all the articles and services offered on the site Milinane.com except prior written agreement different.
Any customer of SARL MILINANE declares to have the ability to contract under the conditions described below, i.e. to be a minor emancipated or to have a legal majority and not to be protected within the meaning of article 488 of the Civil Code.
When registering the customer's personal data, the Client must ensure the accuracy and completeness of the data it provides. In the event of an error in the wording of the addressee's contact information, SARL MILINANE cannot be held responsible for the inability to deliver the product.
Acceptance of conditions
The customer acknowledges having read, at the time of the order, the special conditions of sale stated on this screen and expressly declares to accept them without reservation.
The general conditions of sale are those in force on the Site on the date of the order by the customer and prevail on any other conditions contained in any other document, except prior derogation, express and written.
The company SARL MILINANE reserves the right to modify at any time the present general Conditions of sale without notifying its customers, by publishing a new version on the Site.
The items available for sale are those present on the Site. They are offered within the limit of the availability posted on the Site. The company reserves the right to remove from the sale any item on the site or to modify any information associated with the articles on the site.
The greatest care is given to the presentation of the products as well as to their description. The photographs and descriptions give a picture as faithful as possible, but it is possible that non-substantial errors may appear on the site, which the Client acknowledges and accepts.
In any event, the non-conformity of the article delivered in relation to its description on the site gives the customer the right to implement the guarantee of conformity of the company whose liability is limited to the reimbursement of the item, the delivery costs and reasonable costs of return of the item exposed by the customer.
AVAILABILITY OF PRODUCTS
The company SARL MILINANE is committed to honor the orders received only within the limit of the available stocks of the products. In the absence of availability of the product (or products), MILINANE, agrees to inform the customer as soon as possible.
The shipping times indicated in the descriptive sheets are indicative deadlines. They will therefore be able to undergo variations for which the customer will be informed by the SARL MILINANE in its order follow-up in case of slight delay or by e-mail in case of an extended delay.
The company SARL MILINANE cannot be held responsible for the breach of the contract concluded in case of failure of stock or unavailability of the product, force majeure, disturbance or total or partial strike in particular of the postal services and means of Transportation and/or communications, flood, fire.
To place an order, the customer must first identify himself. To this end, he shall, according to the information provided to him on-line, fill in a form made available to him where he will include the details necessary for his identification and in particular his surname, first name, telephone number, postal and electronic address , billing and delivery address, as well as any restrictions on the availability of the place of delivery (building, Digicode, etc.)
The customer is responsible for the accuracy and completeness of the information of his customer account and his order to ensure his good treatment. Thus, the costs incurred by the SARL MILINANE consecutive to errors on the information provided by the customer will be the responsibility of the customer, in particular the costs of redispatch of the order.
The customer who has chosen the products presented, will definitively validate his order by clicking on the button "Validate the order" to demonstrate his commitment and his acceptance of the general Conditions of sale.
From this point on, the order will be recorded, and a confirmation on the screen and/or by e-mail will be communicated to the customer in order to validate the purchase order provided that the e-mail address indicated in the registration form does There is no error.
Definitive validation of the order will only be effective after the validation and the acceptance of the payment
The Client has 14 (fourteen) calendar days to exercise his or her withdrawal period, upon receipt of the package.
Price and Terms of payment
The prices of the products are indicated in euros all Taxes included excluding postage.
The total price of the order (all taxes and shipping charges included) is indicated in the basket.
All prices displayed are calculated value Added Tax (VAT) included, which may be different depending on the country of billing.
The SARL MILINANE reserves the right to change its prices at any time but the products will be charged on the basis of the tariffs in force at the time of the registration of the order, subject to availability.
The payment of the entire order must be made when ordering by the buyer. At no time will the sums paid be considered as a deposit or a deposit. All orders are payable in EUROS. To settle its order, the purchaser has all the means of payment referred to in the purchase order: credit card, Paypal or transfer.
In case of bank transfer, it must be carried out within 7 days of the order accompanied by the order number permitting its identification.
If the settlement has not been reached under 7 days, the order will be cancelled.
The purchaser guarantees to the SARL MILINANE that he has the necessary authorisations to use the method of payment which he has chosen, when registering the purchase order.
The SARL MILINANE reserves the right to suspend or cancel any order and/or delivery, whatever their nature and level of execution, in case of non-payment of any amount that would be owed by the purchaser, or in case of payment incident.
The SARL MILINANE retains ownership of the goods sold until the delivery of the property to the customer or the recipient designated by the customer. Failure to pay for one or the other may result in the claim of the property. These provisions shall not preclude the transfer to the Internet user, upon delivery, of the risks of loss and deterioration of the goods purchased and of the damage they may cause.
The SARL MILINANE implements all the means to ensure the confidentiality and the security of the Bank data transmitted on the site milinane.com. The site uses a secure Socket Layer (SSL) type payment module.
The goods delivered remain the property of the seller until full payment of their price. Does not constitute payments, the remittance of drafts or securities creating an obligation to pay.
The buyer would bear the burden of risk in the event of loss or destruction occurring between the delivery of the goods and the complete payment of the price.
The company SARL MILINANE undertakes that the orders will be shipped on average within two working days but this period can be lengthened at certain periods. In any event, the delivery period may not exceed 30 calendar days from the date of registration of the order, subject to the complete payment of the order.
Deliveries are provided by the postal services. They are made at the delivery address indicated by the customer. In order to meet the delivery deadlines, the customer must ensure that they have communicated accurate and exhaustive information about the delivery address (such as: Name of the consignee, street number, building, access code, intercom name, etc.) .
Shipping costs include packing, handling and postal charges. They can contain a fixed part and a variable part depending on the price or the weight of the order. In case of multiple orders, it is advisable to group the purchases into a single order.
MEANS OF DELIVERY IN METROPOLITAN FRANCE
Delivery by Colissimo in point of withdrawal (usually 5 days period)
Delivery takes place in the post office or in relays within 3 to 5 days.
Standard delivery by Colissimo (usually 48 hours)
This mode of delivery allows the customer to receive his parcel within 48 hours of the shipment through the Post office (excluding processing time and preparation of the order). Deliveries are from Monday to Saturday morning, except holiday. The costs incurred for this option depend on the weight and the total volume of the items ordered.
The parcel is supported by the mail and delivered against signature to the delivery address indicated by the customer. In case of absence at the time of delivery, a notice of passage is deposited at the address of delivery indicated by the customer, which allows the latter to withdraw his parcel in the nearest post office. Parcels are kept pending at the post Office for 15 calendar days. In case of non-withdrawal within the deadlines provided by the carrier, the products will be returned to MILINANE which reserves the right to reimburse the price of the products, the shipping port charges remaining at the expense of the customer.
MEANS OF DELIVERY IN EUROPE
Delivery by Colissimo (usually from 3 to 7 days)
In the event of a major force, SARL MILINANE cannot be held responsible for the delays caused.
In addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, internal or external to the enterprise, blocking of the means of transport or supply, are considered as cases of force majeure. For any reason, government or legal restrictions, computer failures, blocking telecommunications including networks and particularly the Internet) or exceptional events (natural disasters, epidemics, strikes, lockouts, etc.) Delaying or prohibiting the delivery of the goods.
MEANS OF WORLDWIDE DELIVERY
Worldwide deliveries are made by Fedex or TNT carriers depending on the country.
Customs fees may be applied, depending on legislation and agreements with France. Customs fees and other taxes must be paid by the customer directly to the carrier.
The products are conditioned in order to comply with the standards of transport of force, and to ensure optimum protection of the products during their delivery. The customer is asked to comply with these same standards during a product return, whether during a service after sale, or on a return for convenience. In the event of a product return, if we find that the product is damaged due to insufficient quality packaging, MILINANE may decide to reimburse the product only partially or refuse to reimburse it if it is not possible to Resale in the state.
MILINANE offers its customers a gift wrapping service for non-bulky items. Bulky or bulky objects may not benefit from gift wrapping. A lump sum contribution is requested for the gift wrapping service, the amount is clearly indicated in the basket summary.
RESPONSIBILITY OF THE CUSTOMER FOR THE VERIFICATION OF PARCELS AT RECEPTION
The SARL MILINANE recalls that it is the responsibility of the customer to inspect his parcels upon receipt in the presence of the delivery man and to notify the carrier and the customer service immediately MILINANE any anomaly found (shock, damaged parcel, date of Delivery not in accordance with the normal delivery service deadlines. In the event that such entries have not been made on the delivery slip submitted to the customer by the carrier, no claims relating to the condition of the parcel (or packages) may be accepted ex post by MILINANE
Retraction and claims
In the context of distance selling (without the simultaneous physical presence of the parties), the customer has under article L 121-20 of the French Code of consumption a period of fourteen free days to exercise his right of withdrawal without having to pay Penalties, with the exception of the return costs of the products concerned. This period runs from the day of receipt of the goods by the customer.
The return request is made by e-mail, by contacting the customer service. This will tell the customer how to proceed.
MILINANE suggests to the customer to return his products by registered or supplementary insurance, guaranteeing, where appropriate, the compensation of the products at their actual market value in the event of despoilment or loss of this merchandise. In any case, the return is carried out at the risk of the Client. It will be up to the customer to keep all proof of return. The cost of return is the responsibility of the customer, who is free to choose the mode of dispatch.
In the event of an error attributable to MILINANE (defective item or order preparation error), MILINANE supports the return cost of the item. The customer will have to send the invoice from the carrier to MILINANE to obtain compensation.
The returned products must be intact, in perfect condition of resale, in their original packaging. They must not have been worn or used, nor have they suffered any deterioration of any kind and in a state of perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.
This right of withdrawal shall be exercised without penalty, except for the transport costs which remain at the expense of the customer.
In the event of the exercise of the right of withdrawal, the customer can claim the reimbursement of the sums paid. Reimbursement does not include postage or return costs. In the event of a refund request, MILINANE will make every effort to repay the customer within 30 days.
If the customer wishes to exchange the product, he may inform the MILINANE customer service by e-mail. MILINANE will be able to book the item for the customer. Trade is only valid for the same product of different size or color provided that the selling price is equivalent. No other type of exchange will be accepted.
Refund request (in case of undelivered item)
First of all, make sure to check the tracking of your package via the link provided in the confirmation email of your order. If it indicates "delivered" but you did not receive it in your mailbox it is possible that the item was returned to the post office nearest to you, or that your neighborhood has received it. If your package/tracking letter indicates that it was delivered by our provider (post office, private parcel or other) we cannot do anything more.
The delivery can be extended in case of high demand to a period of 60 days maximum, if after this period the item has still not been delivered, you will be reimbursed for the full amount of your order that has not been delivered.
All products for sale on the website benefit from the legal guarantee of conformity (L211-1 and following of the consumer code) and the guarantee against hidden defects (articles 1641 and following of the Civil code), allowing the user to return Defective or non-compliant products delivered.
– Article L211-4 of the consumer Code: the seller is required to deliver a property in accordance with the contract and satisfies the defects of conformity existing at the time of issuance. It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility.
– Article L211-5 of the consumer Code: in order to comply with the contract, the property must:
(o) be specific to the usual expected use of a similar property and, where applicable: correspond to the description given by the seller and possess the qualities which he has presented to the purchaser in the form of a sample or model; Present the qualities that a purchaser can legitimately expect in respect of public declarations made by the seller, by the producer or by his representative, in particular in advertising or labelling;
o or present the characteristics defined by common agreement by the parties or be specific to any special use sought by the purchaser, brought to the knowledge of the seller and which he accepted.
– Article L211-12 of the consumer Code: the action resulting from the failure to comply is prescribed by two years from the issuance of the property.
– Article 1641 of the Civil Code: the seller is liable for the concealed defects of the thing sold which render it unfit for the use to which it is intended, or which so diminish this use, that the purchaser would not have acquired it, or would have given only one m Anoint Price, if he had known them.
– Article 1648 Al 1 of the Civil Code: the action resulting from the redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
The customer has a period of 14 days from the delivery to form any reservations or claims for non-conformity or apparent defect of the articles delivered, by e-mail via the contact form.
After this period and failing to comply with this formality, the articles shall be deemed to be compliant and free from any apparent defect and no claim may be validly accepted by SARL MILINANE
If the apparent defect or non-conformity of the article is proved, SARL MILINANE undertakes to replace the item or to reimburse the customer as soon as possible and at its expense.
This reimbursement will occur within a maximum period of 8 days.
The SARL MILINANE cannot be held responsible for the misuse and/or the intensive use of the articles that could be made by the customer.
All texts, comments, works, illustrations and images reproduced on the site milinane.com are protected by copyright, trademarks or patents. They are the exclusive property of the MILINANE SARL.
In this respect any reproduction of all or part of the elements composing the site milinane.com on any medium whatsoever is strictly forbidden except prior agreement.
Anyone with a website wishing to place a simple link directly to the site milinane.com must request permission from the SARL Milinane, however a simple authorisation cannot constitute a convention Implicit affiliation and be awarded definitively. – This is why on request of the SARL MILINANE this link must be withdrawn.
Personal, registered or private information
The collection of personal information carried out for the purposes of distance selling is obligatory, as this information is indispensable for the processing and the delivery of orders. The lack of information causes the order to not be validated.
The company SARL MILINANE respects the law "informatiques et libertés" of January 6, 1978 in connection with the processing of personal data, modified in 2004. This law provides that the company that collects personal data must have the consent of the person concerned, that the data must prove to be accurate and that they must be collected for a clear and legal purpose. Everyone must have access to their personal data and the right to be able to change them.
In accordance with the law, the processing of personal information relating to the customer has been the subject of a declaration to the CNIL. CNIL Declaration No. 2069817 v 0
The customer has a right of access, modification, rectification and deletion of the data which concern him, which he may exercise with the company SARL MILINANE.
The company SARL MILINANE is committed to never communicate the contact details of its customers to a third party, with the exception of companies carrying out the transport and delivery operations for the products ordered by the customer.
A change in legislation, regulation or a court decision making one or more clauses of these general conditions of sale null and void shall not affect the validity of these general conditions of sale and allow the customer to Do not comply with these general terms of sale.
If a condition was not explicitly mentioned, it would be considered to be governed by the uses in force in the distance selling sector whose companies are headquartered in France.
The general Conditions are governed by French law.
In case of litigation, the Client agrees to find a solution amicably before any action in the courts. In the event of a failure of any amicable solution, any action may be taken only before the French courts.
The competent court shall be that of the defendant's place of domicile or, at the option of the applicant, the place of actual delivery of the product.