The company SARL MILINANE undertakes that the orders will be shipped on average within two working days but this period can be lengthened at certain periods. In any event, the delivery period may not exceed 30 calendar days from the date of registration of the order, subject to the complete payment of the order.

Deliveries are provided by the postal services. They are made at the delivery address indicated by the customer. In order to meet the delivery deadlines, the customer must ensure that they have communicated accurate and exhaustive information about the delivery address (such as: Name of the consignee, street number, building, access code, intercom name, etc.) .

Shipping costs include packing, handling and postal charges. They can contain a fixed part and a variable part depending on the price or the weight of the order. In case of multiple orders, it is advisable to group the purchases into a single order.

Delivery in Metropolitan France

Delivery by Colissimo in point of withdrawal (usually 5 days period)

Delivery takes place in the post office or in relays within 3 to 5 days.

Standard delivery by Colissimo (usually 48 hours)

This mode of delivery allows the customer to receive his parcel within 48 hours of the shipment through the Post office (excluding processing time and preparation of the order). Deliveries are from Monday to Saturday morning, except holiday. The costs incurred for this option depend on the weight and the total volume of the items ordered.

The parcel is supported by the mail and delivered against signature to the delivery address indicated by the customer. In case of absence at the time of delivery, a notice of passage is deposited at the address of delivery indicated by the customer, which allows the latter to withdraw his parcel in the nearest post office. Parcels are kept pending at the post Office for 15 calendar days. In case of non-withdrawal within the deadlines provided by the carrier, the products will be returned to MILINANE which reserves the right to reimburse the price of the products, the shipping port charges remaining at the expense of the customer.

Delivery in Europe and international 

Delivery by Colissimo, Chronopost, Mondial Relay, TNT and Fedex depending on the country (usually from 3 to 7 days)

In the event of a major force, SARL MILINANE cannot be held responsible for the delays caused.

In addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, internal or external to the enterprise, blocking of the means of transport or supply, are considered as cases of force majeure. For any reason, government or legal restrictions, computer failures, blocking telecommunications including networks and particularly the Internet) or exceptional events (natural disasters, epidemics, strikes, lockouts, etc.) Delaying or prohibiting the delivery of the goods

Responsibility of the customer for the verification of parcels at reception

The SARL MILINANE recalls that it is the responsibility of the customer to inspect his parcels upon receipt in the presence of the delivery man and to notify the carrier and the customer service immediately MILINANE any anomaly found (shock, damaged parcel, date of Delivery not in accordance with the normal delivery service deadlines. In the event that such mentions were not made on the delivery slip submitted to the customer by the carrier, no claims relating to the condition of the package (or packages) could be accepted by MILINANE.

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