The return request is made by e-mail, under 14 days after receiving the order. Customer service will tell the customer how to proceed.
MILINANE suggests to the customer to return his products by registered or supplementary insurance, guaranteeing, where appropriate, the compensation of the products at their actual market value in the event of despoilment or loss of this merchandise. In any case, the return is carried out at the risk of the Client. It will be up to the customer to keep all proof of return. The cost of return is the responsibility of the customer, who is free to choose the mode of dispatch.
In the event of an error attributable to MILINANE (defective item or order preparation error), MILINANE supports the return cost of the item. The customer will have to send the invoice from the carrier to MILINANE to obtain compensation.
The returned products must be intact, in perfect condition of resale, in their original packaging. They must not have been worn or used, nor have they suffered any deterioration of any kind and in a state of perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged.
This right of withdrawal shall be exercised without penalty, except for the transport costs which remain at the expense of the customer.
In the event of the exercise of the right of withdrawal, the customer can claim the reimbursement of the sums paid. Reimbursement does not include postage or return costs. In the event of a refund request, MILINANE will make every effort to repay the customer within 30 days.
If the customer wishes to exchange the product, he may inform the MILINANE customer service by e-mail. MILINANE will be able to book the item for the customer. Trade is only valid for the same product of different size or color provided that the selling price is equivalent. No other type of exchange will be accepted.
In case of return from the relay point (if you did not get your package in time in your relay point), the return costs will be deducted from the amount that will be refunded.